Refund policy

Returns & refunds

We want you to love what you order. If you change your mind, you can return it.

Your right to cancel

If you are shopping with us as a consumer in the UK, you have 14 days from the day you receive your order to tell us you want to cancel it or return an item. You then have a further 14 days to send it back to us.

How to return an item

Message us on WhatsApp on 07593 955631, email ameliacoutureuk@gmail.com, or use our contact page, with your order number and the item or items you would like to return.
We will confirm the return address.
Post the item back to us. Return postage is paid by the customer, so please keep proof of postage until your refund has been issued.

Condition of items

Please return items unworn, unwashed and in their original condition, with any tags attached.

Fragrance and body care

For hygiene reasons, sealed fragrance and body care products cannot be returned once the seal has been broken, unless they are faulty.

Refunds

We will refund you to your original payment method within 14 days of receiving your return, or of receiving proof that you have sent it back. If you cancel your whole order, we will also refund the standard delivery charge you paid.

Exchanges

We do not offer exchanges. If you would like a different item, please return the original within the return period for a refund and place a new order.

Faulty or incorrect items

If something arrives faulty, damaged or not as described, please contact us as soon as you can. You have legal rights under the Consumer Rights Act 2015, and we will repair, replace or refund as appropriate. We cover the return postage for faulty or incorrect items.